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Terms Of Sale and Service

FREE DELIVERY / NEXT DAY DELIVERY:

DELIVERY TERMS

Receive your order the next day, Monday - Friday, to most locations when you place your order by 3:00 p.m. local time. Orders may incur a fuel surcharge in some areas.

Orders over $75 will be shipped FREIGHT FREE, unless they contain items designated as truckline items or if the order is shipped outside the U.S.. Minimum order is $50 – orders less than $50 are subject to a handling fee.

More Information

Any shipping fees will appear after your order is placed and will display on your invoice or on your credit card after the order has shipped.

  • Orders less than $550 shipped via LTL or common carriers (truck lines) will incur shipping fees.
  • Orders of at least $550 shipped via LTL or common carriers (truck lines) will not incur shipping fees.
  • Orders shipped via Local Truck Delivery may incur a $.95 special handling fee.
  • Orders shipped directly from a manufacturer may incur shipping fees regardless of order size. The actual amounts will display on your invoice or on your credit card after the order has shipped. Additional delivery time may apply.
  • Orders picked up at a warehouse location will not be charged a shipping fee.

SATISFACTION GUARANTEED

If you are not fully satisfied with any of our products within 60 days, we will refund your money upon return of the item(s) with prior authorization. We guarantee our merchandise to be free of defects in workmanship and material for one year from date of purchase.

PRICING/ CATALOG ERROR

Prices listed in this catalog are effective until the next edition is published or when new pricing is available online at e-musa.com. We reserve the right to change prices and correct typographical and pricing errors without notice. For real-time pricing and product availability, please visit e-musa.com.

PAYMENT TERMS

Maintenance USA reserves the right not to process orders of less than $50. Unless otherwise stated, payment terms are net 30 days (with approved credit) or Prepay In Advance with credit card or telephone check. For your convenience, we accept Visa®, MasterCard®, Discover®, and American Express®. Payments made with a credit card are not eligible for cash discount.

A service charge of 1.5% per month will be added to all past- due accounts. Venue and jurisdiction are established in Duval County, Florida, in accordance with the laws of the State of Florida. Customer agrees that any credit balances issued will be applied within one (1) year of issuance. If not applied or requested within one (1) year, any balance will be subject to cancellation, and Maintenance USA shall have no further liability.

FACTORY DIRECT TERMS/ SPECIAL ORDERS

Special Orders
Inspect all shipments at time of delivery. Report all damaged items within 24 hours of delivery. Make all other return requests within 60 days of receipt of order. Orders that are returned for reasons other than damaged/defective merchandise and shipping errors are subject to the vendors’ restock fees and freight. All custom items and many other factory-direct orders are not returnable. All prices subject to change without notice; please inquire at time of purchase for changing prices, freight terms, and return restrictions.

Drop Ship & Special Order Pricing
All prices are subject to change without notice as a result to changing market conditions. Additional freight charges may be associated with all drop-ship orders and special orders.

BACK ORDERS

Temporarily out-of-stock and unshipped merchandise from your original order can be back-ordered upon request.

WAREHOUSE STOCK

Certain items are stocked only in regional warehouses; therefore, additional shipping time and charges may be required regardless of order size. All items are not stocked in every warehouse.

TAX INFORMATION

Sales tax applies to the state where merchandise is being delivered. Maintenance USA is registered to collect tax in AL, AZ, CA, CO, FL, GA, IL, IN, KS, KY, LA, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OK, PA, TN, TX, VA, WA and WI. Sales tax will be invoiced in these states unless a state resale certificate is furnished.

DAMAGE / SHORTAGE CLAIMS

In those rare instances when a package is lost or an item is damaged in transit, we will file the claim. YOU HAVE NO PAPERWORK OR INCONVENIENCE - Just follow these simple instructions:

  1. Returns are accepted by using our "Quick Return" program or with prior approval; credits will not be issued on unauthorized returns.
  2. For returns using our "Quick Return" Program, please follow instructions on the return form enclosed with every shipment. For all other returns, call or write our Sales/Service department in Jacksonville for authorization.
    Please be prepared with the following information:
    a. Invoice or order number, if available.
    b. Item number and quantity to be returned.
    c. Reason for return.
  3. Follow our ROUTING instructions on our "Authorization for Return" form, which will be mailed to you.
  4. Requests for returns must be made within 60 days of purchase.
  5. There will be a 20% restocking fee on all returns other than defective goods or shipping errors.
  6. Product that is not considered defective or damaged must be returned in its original packaging and must be returned in good, re-saleable condition or credit may not be granted.

TO OUR VALUED CALIFORNIA CUSTOMERS

We have placed warnings on our products containing certain chemicals or chemical components as required by California law.

LIMITED LIFETIME WARRANTY

Goods or products not manufactured by seller are warranted and guaranteed only to the extent and in the manner warranted and guaranteed to purchaser by the original manufacturer of such goods or products.

CALL MONITORING AND RECORDING

At Maintenance USA, we are always striving to provide you with a better customer experience. As part of these efforts, your telephone calls with our account managers and customer service representatives may be monitored or recorded for quality assurance and training purposes.

OFFICE SUPPLIES

There is no minimum order for items categorized as office supplies. FREE shipping is offered on orders more than $45.00; orders less than $45.00 are subject to a $9.95 shipping fee. Next-day delivery for orders received by 5:00 p.m. of customer’s respective time zone is available for 95% of the country. Office supplies are invoiced separately from other purchases.

LIMITATION ON LIABILITY

In no event shall Maintenance USA, or its respective affiliates, have any liability for consequential damages, including lost profits or lost goodwill, indirect damages, special damages, incidental damages, moral damages, liquidated damages, punitive damages, exemplary damages, or any other form of damages arising out of the products or goods sold, even if advised in advance of the possibility of these types of damages, whether such damages are alleged in tort, contract, or otherwise.

GOVERNING LAW AND VENUE

With regard to any claim, suit, or action related to the purchase of the products or goods sold by Maintenance USA, the rights and obligations of the parties shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflicts of laws principles. Any and all disputes arising hereunder or otherwise relating to the products or goods sold in this catalog shall be brought exclusively before the state or federal courts of Duval County, Florida.